Washington DC IT and Computer Network Support Contracts
Online Billing & Invoice Access
Our monthly support subscribers can elect to receive invoices via mail, email or fax. In addition, their account history can be securely accessed though our website.
Online Helpdesk & Knowledgebase
Subscribers can create service requests online via our secure website. Visit the Virtual Helpdesk and take it for a spin.
Login: demo@qualatech.com
Password: demo123
Guaranteed Service & Response Times to Washington DC, Maryland, & Virginia
We never charge for return visits if a technical problem was not completed to your satisfaction and if we're unable to meet the response times in your contract, we'll credit your account for the inconvenience.
Remote Desktop Support
We can provide fast resolution to common software problems with our light-weight, easy-to-access remote support software. Accessible through our support site, it's as easy as accessing the Internet to get the same great support without having to wait for a tech to arrive onsite.
Washington DC IT Support with 24x7 Availability
We have someone on call every day of the year. You can call our toll-free number, email us or go online and create a support request. It's just that easy to get a technician onsite and have your network, computer or server fixed.
Washington DC IT Local Professional Certified Techs
Our techs hold active certifications by Microsoft, Cisco, Sun Microsystems, RedHat Linux and CompTIA and Prosoft. That means we're able to bring your company highly reliable network and server solutions that will work...the first time.
Software Integration Test Lab Located in Washington DC and Maryland
Our test lab is equipped to model your existing network environment where we can evaluate and test software before installing it into your "live" network.
Travel Charges Included
Most monthly service subscribers do not pay for travel to their locations in Washington DC, Maryland, or Virginia. We only charge for remote/difficult locations.
Remote Server Monitoring Included
Our Guardian remote server & network monitoring service will notify us if there is a problem on your network or servers. We are able to monitor critical metrics like disk usage, email & VPN services, database status and many others.
Comprehensive Network Assessment
We begin each service subscription with a thorough evaluation of your network. We'll come and visit your location in Washington DC, Maryland, or Virginia. We measure your IT system in five fundamental areas including: network, server, PC, security and a general category. After the assessment, we draft a summary report which provides you with a list of items that require attention and a plan of action to address them. Click here for an example.
Free Online Backup
Securely store your data off-site...away from fire, theft and natural disasters. Every support subscription includes at least 5GB of FREE Online Backup Service storage.
